A customer successfully navigated a transition from a grandfathered T-Mobile plan with assistance from a contact who reached out to the former CEO, resulting in significant savings.
added by @MichaelParisi
I complained to my Poke Monte about being forced off my grandfathered T-Mobile plan, so he shoots off an email to the (former) CEO and actually gets a reply! I saved hundreds after some back and forth with Monte smoothing out my rough edges. Thanks @interaction!!
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