An effective agent not only files claims but also actively tracks repairs and keeps clients informed, demonstrating ownership and enhancing customer experience.
added by @AnkittGaur
Distribution gets AI products in the door. It doesn't make people stay.
The real moat might be taste in harness engineering.
My Instinct agent filed an insurance claim, then kept tracking the repair and updated me when it mattered. I didn't have to keep asking.
That's the difference between an agent that does tasks and one that actually takes ownership.
Distribution drives adoption. Experience drives retention.
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A user successfully obtained a $200 refund for a broken backpack zipper by using AI to locate the email receipt and manage communication with customer service.
A user successfully booked a refrigerator service request through Instinct, which streamlined the process by finding the correct support number and automating the complaint submission.
An AI assistant that books tickets, orders cookies, and coordinates support. It also aids in lead generation and presales, and can help set up newsletters quickly.
After a flight cancellation, Instinct monitored seat openings on earlier flights, allowing for a successful rebooking and timely arrival in NYC for a dinner.
A user received help from a human at IKEA to file a refund for broken bowls. The service tracked the chat and provided timely nudges, saving the user at least 30 minutes.