A user received help from a human at IKEA to file a refund for broken bowls. The service tracked the chat and provided timely nudges, saving the user at least 30 minutes.
added by @atibhi_a
@instinct chatted with a human for me at IKEA to file a refund for broken bowls. It kept track of when the human chat starts and nudged me!! Saved me atleast 30 min. https://t.co/IUX6RLQWE0
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