AI Agent Resolves Membership Address Change

An AI agent successfully updated a Costco membership address after multiple attempts with customer service. The agent handled the calls, allowing the user to continue with their day without waiting on hold.

added by @kylemissionai

Two Costco reps told my AI agent no. The third said yes.

All I wanted was to update the address on my membership. The Costco app had a bug, so I couldn't do it there. I told Muse what I needed and went back to work.

Rep 1: you'll have to log in to https://t.co/TLlRDjdDTU and do it yourself, or come to a store.

That felt ridiculous, so I asked Muse to call again.

Rep 2: I need to speak with the member directly.

It's an address change. Why do I need to be on the phone for that?

Rep 3: done.

I never waited on hold once. I would have given up after the second no. My agent doesn't get tired of hearing it.

Honestly, it feels like having my own customer support team.

Now picture a parent doing this. Moving a pediatrician appointment. Switching a swim class. Fixing something with the school office. Every one of those is a call where the first answer might be no.

An agent can keep trying while you get on with your day. This is a big part of what I think about building @Calo_Official.

Parents, which call do you dread making the most?