A user spent 40 minutes on hold with their insurance company, during which they price-shopped their insurance, activated credit card offers, emailed a hotel for booking assistance, and successfully refunded a subscription.
added by @zodchiii
spent 40 minutes on hold with my insurance company today
in the same 40 minutes instinct:
• price-shopped that exact insurance and told me my rate was already the best one
• activated every dormant credit card offer i never bother with
• emailed a hotel from my account when the booking page showed nothing, and got times back
• refunded a subscription by arguing with support
was the bottleneck in my own day
the model isn't the moat. the permissions are
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